




Design Thinking - Analysis
Personas




Information Architecture






Land Tax Simulator


Before user testing
After user testing
Payment workflow

Before user testing

After user testing
Land Details workflow

Before user testing

After user testing






Reflections
Designing the first-ever 'Tax Portal' for citizens of Queensland was a lifetime opportunity I got. It required a high level of thoroughness, proactive decision making, collaboration with government officials, and openness to learning, which is hard to experience in teams or products so big. Fortunately enough I had this biggest opportunity to experience it from the front seat. Every design detail was an informed decision thoroughly reviewed & questioned, often in multiple rounds by senior stakeholders from Queensland mayor, IT and functional teams, and SAP internal stakeholders.
I would also like to mention the joy of working on this project professionally, and personally. Also, this was my first ever International trip and I returned with around 2000 photos on my phone 🤩